Shipping Policy
General Shipping Policy for Fresh Green Innovation SDN BHD
Fresh Green Innovation SDN BHD, home of Alfa Black Ginger Beverages. We provide you with the highest quality black ginger beverages, harnessing the plant’s natural antioxidant and anti-inflammatory properties to promote health and wellness. Our commitment to excellence extends to our shipping practices, ensuring that your orders reach you promptly and in perfect condition.
Shipping Coverage
We currently offer shipping to various locations within Malaysia. Please note that delivery availability may vary based on your location. For international shipping, kindly contact our customer service team to check if delivery is possible to your area.
Processing Time
All orders are processed within 1-3 business days after receiving your order confirmation email. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on the destination:
- West Malaysia: Estimated delivery time is 3-5 business days.
- East Malaysia: Estimated delivery time is 5-7 business days.
Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, logistical challenges, or customs clearance for international shipments.
Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). You can use this tracking number to monitor the status of your delivery.
Shipping to P.O. Boxes
We currently do not ship to P.O. Boxes. Please provide a physical street address for delivery.
Damages and Issues
Fresh Green Innovation SDN BHD is committed to ensuring that your orders are delivered in excellent condition. If you receive a damaged item or if your order is incorrect, please contact us immediately at +6018 2435152 with your order number and details of the product. We will work with you to resolve the issue promptly.
Returns and Refunds
For information on returns and refunds, please refer to our Refund Policy. If you have any questions or concerns, please contact our customer service team.
Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please contact us at:
- Email: sales@alfabgb.com
- Phone: +6018 2435152
- Business hours: 9am – 5pm
Thank you for choosing Fresh Green Innovation SDN BHD. We are committed to providing you with the best possible service, ensuring that you can enjoy the health benefits of Alfa Black Ginger Beverages with ease and confidence.