Refund Policy
Thank you for shopping at Alfa Black Ginger, a brand of FRESH GREEN SDN. BHD. We strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
- Eligibility
To be eligible for a refund, please make sure that:
- The item was purchased within the last 7 days.
- The item is unused, in the same condition that you received it, and in its original packaging.
- You have the receipt or proof of purchase.
- Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Return Process
To return an item, please email us at sales@alfabgb.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Non-Refundable Items
Certain items are non-refundable:
- Customized or personalized items.
- Gift cards.
- Downloadable software products.
- Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at sales@alfabgb.com so that we can evaluate the issue and make it right.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on our website.
If you have any questions or concerns about our Privacy and Data Protection Policy or our practices regarding personal data, please contact us at:
Contact Information:
FRESH GREEN SDN. BHD.
No. 36 Kg MIC Jalan Batu Pahat, 86000 Kluang, Johor
011- 2435152
sales@alfabgb.com